Loggin In
Activating an invited account, Log In and Forgot Password steps, SSO via Azure Active Directory or SAML, the 24-hour session timeout, and no MFA.
Logging In to Insight Cloud is supported in two ways: email login (an email address and password) and single sign-on (SSO). Which one you use depends on how your organization is set up.
You may also see Log In referred to as sign in, loggin in, SSO, or single sign-on. People usually arrive here asking "how do I log in," "I can't log in," "where is my activation email," or "I forgot my password."
Applies to: Every Insight Cloud user. The login method that applies to you depends on your organization.
You'll need: For email login, an invitation from your organization admin. For SSO, your organization's SSO must already be set up by Seek. No invitation is needed with SSO.
Last reviewed: 2026-10-21
Where to find your Login Method
Go to https://cloud.seekinsights.com/ and select Log In. This is the Insight Cloud login page for both email login and SSO.
When prompted, select Log In. The screen will ask for your email, and once entered, depending on your setup, your will be authenticated via SSO or prompted to enter your password.
What you can do with Login Methods
Log in with your email address and password.
Activate a new account after your organization admin invites you.
Log in with SSO by entering only your email address, if your organization uses SSO.
Reset a forgotten password with Forgot Password.
How to activate your account for email login
Your organization admin invites you into your organization in Insight Cloud. Your new user account must be activated before you can log in.
Open the activation email sent by Insight Cloud.
Fill out your user profile information: name, job title, and password.
Confirm your credentials.
When Insight Cloud sends you to the login screen, log in with your new credentials.
Your password must be at least 12 characters and include at least one lowercase letter, one uppercase letter, one number, and one special character. These are the same rules described in Personal Settings.
Activation links expire after 2 weeks. If your activation link has expired or you can't find it, your organization admin can resend it. See "If Login Methods isn't working" below.
You'll know it worked when you reach the login screen after confirming your credentials and can log in with your new password.
How to log in with email
Select Log In and enter your email address.
Select Continue and enter your password.
You'll know it worked when you are signed in to Insight Cloud.
How to log in with SSO
SSO login uses your organization's identity provider, so you don't enter an Insight Cloud password. Your organization must have SSO set up first (see "How to set up SSO" below).
Select Log In, enter your email address, and select Continue.
You'll know it worked when you are logged in automatically after entering your email.
How to set up SSO
SSO can only be enabled with dedicated Seek technical support. To set up SSO for your organization, email support@seekinsights.com. SSO is not self-service today.
Insight Cloud supports two SSO methods: Azure Active Directory, and SAML-based authentication. Other identity providers are not specifically supported, but Insight Cloud can communicate with any identity provider that uses SAML.
Once SSO is set up for your organization, you don't need an invitation. Your organization's identity provider decides who has access by default.
How to reset a forgotten password
On the login screen, select Forgot Password.
Open the email Insight Cloud sends you and use it to set a new password.
The password reset email expires. If it has expired, select Forgot Password again to get a new email.
If you know your current password and want to change it, use Personal Settings instead. See "Login Methods vs. Personal Settings" below.
How to sign out
Select your profile avatar in the bottom-left corner of the sidebar, then choose Logout. This is documented in Getting Support.
How long you stay signed in with Login Methods
Insight Cloud ends your session after 24 hours of inactivity. After that, you must log in again.
Limits and what your Login Method can't do
Insight Cloud does not support multi-factor authentication (MFA) or two-factor authentication (2FA) at this time, for either email login or SSO.
Once SSO is enabled for a user, that user can no longer sign in with a password. Password-based sign in and SSO do not work side by side for the same user.
Only Seek technical support can enable SSO today. Organization admins cannot turn it on themselves currently.
SSO login does not need an invitation. Your organization's identity provider decides who has access by default, so an admin invitation is not part of the SSO flow.
Insight Cloud does not lock your account after failed login attempts. There is no lockout to wait out or have cleared.
An expired activation link must be resent by your organization admin.
Login Methods vs. Personal Settings
Login Methods covers signing in: activating an account, logging in, SSO, and resetting a password you've forgotten. Personal Settings covers changing your details while you are signed in, including your email address and your password. Changing your email address signs you out, and you log back in with the new email address. See Personal Settings for the steps.
If Login Methods isn't working
Your activation link has expired, or you can't find it. Activation links expire after 2 weeks. Email your organization admin. Your organization admin can resend any activation link from Organization Settings → Users. If you don't know who your organization admin is, email support@seekinsights.com.
You keep entering the wrong password. Insight Cloud does not lock accounts after failed attempts, so you can try again. If you've forgotten your password, select Forgot Password.
Your password reset email has expired. Select Forgot Password on the login screen again to get a new email.
You've activated your account and reset your password, but you still can't log in. Email support@seekinsights.com. This can't be fixed from the login screen.
You were signed out unexpectedly. Insight Cloud ends your session after 24 hours of inactivity. Log in again.
Related articles
Personal Settings — change your email address or password while you're signed in
Start Guide — first-time setup, from getting access to a tour of the sidebar
Getting Support — support hours, SLA status, and when to email support@seekinsights.com
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